Call Centres improve the process of answering calls by controlling the routing of calls top staff and placing callers in a queue when staff are busy.
Lost calls means lost revenue. The objective of our call centres is to minimise abandoned calls by callers hanging up when all staff are busy. Because calls can be queued call centres never give busy tone. Messages are played to encourage callers to wait to be answered.

The benefits are typically more calls answered and improved customer service. Your staff can now handle more calls.

NEC makes Call Centres affordable. The DXE Call Centres are sophisticated automatic call distribution (ACD) solutions for small/medium sized businesses providing powerful call centre features at a cost effective price.

As with all the DXE Call Centre Solutions the DXE is a hybrid. ACD features can be used alongside the standard business PBX and key system features. This means that call centres can be set up in individual departments such as sales or service with the administration areas using normal business features. The DXE600 has a real time port to provide real time management information and historical statistics via the InDepth Call Centre Management system. Using the DXE CTI port, integration to back office computer applications is available if required.