| 9am-5pm
Monday to Friday excluding public and
bank holidays |
| Access
to both online Logging and Tracking system
with auto e-mail up-dates or via priority
TAC (Technical Assistance Centre) support
number |
| Engineer
to site standard 4 hour response for logged
call |
| Priority
access to TAC for configuration and technical
support. Guaranteed call back within 30
minutes of call being logged |
| On-site
replacement and reconfiguration of faulty
equipment |
| Dedicated
TAC engineer and quaterly review telephone
meetings |
| Telephone
support via TAC engineer for system support
and configuration recommendations |
| Dedicated
dealer account management |
| Remote
dial in support from TAC |
