| 8am
to 8pm Monday to Saturday
including public and bank
holidays |
| Access
to both Online Logging and
Tracking system with auto
e-mail up-dates or via priority
TAC (Technical Assistance
Centre) support number. |
| Engineer
to site standard 4 hour response
for logged call |
| Priority
access to TAC for configuration
and technical support |
| 15
minutes TAC call back on fault
being logged |
| On-site
replacement and reconfiguration
of faulty equipment |
| Dedicated
TAC engineer and quaterly
review on-site network meetings
with a follow up report and
recommendations |
| Telephone
support via TAC engineer for
system support and configuration
recommendations |
| Dedicated
dealer account management |
| Remote
dial in support from TAC |
