| 9am
to 5pm Monday to Friday excluding public
and bank holidays |
| Access
to both online Logging and Tracking system
with auto e-mail up-dates or via priority
TAC (Technical Assistance Centre) support
number |
| Engineer
to site standard 8 hour response for logged
call |
| Priority
access to TAC for configuration and technical
support. Guaranteed call back within 60
minutes of call being logged |
| On-site
replacement and reconfiguration of faulty
equipment |
| Quarterly
telephone support via TAC engineer for
system support and configuration recommendations
|
| Dedicated
dealer account management |
